State of Play : State of Play - Issue 3
22 | BUSINESS AS USUAL | T he hospitality industry is known for having a high staff turnover -- unavoidable in a sector that is so attractive to those studying or looking for casual work. When you're running a venue, however, it can end up feeling as if you're always on the hunt for new employees. Luckily, there's plenty of help in this area from recruitment services like White Now, recruitment websites and support systems such as ClubsNSW. Ron Brown is Professional Development Manager for ClubsNSW and thinks that there's something to be said for retaining staff by promoting hospitality as a career, rather than as simply a stopgap before people move on and get a 'real job' . "We're doing all we can to change this perception and regularly point out to students we meet on our travels that some of the big clubs employ up to 600 staff and have marketing and IT departments; they need graphic designers and people working in human resources. It's not all bar work," he says. "We've got some irons in the fire to help this process along, including working with an organisation that helps to run National Skills Week. They do showcases around New South Wales where they talk about different careers and alternative paths to university. We also have a couple of educational programs to engage clubs with local schools. Plus, whenever we're at career expos, we make it a point to chat with kids and their parents about how hospitality can be a fantastic career choice. " Jenny White is Director of White Now, a hospitality recruitment company that has worked alongside Tabcorp to help find staff for many years. White comes with 20 years of experience in recruitment and specialises in recruiting for the club, gaming and hospitality industry. "Over the years, we have gained the trust of people, and not only understand the values of the businesses we are recruiting for, but also the leadership styles that their teams are used to. This is what being immersed in an industry brings -- unbeatable knowledge. " As well as having industry knowledge and the contacts to find the right staff quickly, and efficiently, White and her team pride themselves on looking at recruitment a little bit differently. Rather than focusing on hitting recruitment targets and monthly financial goals, they concentrate solely on finding the right staff for a business. "My team are rewarded for the care they take of our customers and candidates, and never for financial results," says White. "There are only ATTRACT, RECRUIT AND RETAIN From visiting career expos to utilising recruiters, State of Play explores the various ways venue managers can recruit sta , as well as retain and develop them for the long-term.
State of Play - Issue 2 NSW
State of Play - Issue 4